Acquiring the potential of service quality hotels

Abstract

Tourism potential is inseparable from supporting the quality of hotel services to guests. Hotels or restaurants are quite an important part of satisfying them on a trip. Restaurant activities provide products intended for tourists and guests. The service of a restaurant will result in visitor satisfaction, namely by increasing the development of the restaurant industry anywhere. In its activities, the restaurant must also have good quality service, namely by providing satisfaction to the guests such as speed and accuracy in serving guests, and of course serving in a friendly and courteous manner. To realize good service to satisfy tourists, they need to make service standards known as restaurant standard service steps. Meanwhile, hotels also play a role in enlivening the world of tourism. In addition, the performance of the hotel business determines the development of economic activity in the handicrafts and catering business. In addition, cultural tourism activities also enliven the development of the tourism business. The wheels of the economy occur due to the emergence of the needs of tourists. Efforts to improve the performance of the hotel and tourism business depended on the service quality of the hotel managers and their respective tour operators. This study aims to examine the role of service quality of satisfying tourists that have an impact on increasing the number of their visits. This study uses quantitative and qualitative research methods by employing hundreds of related respondents. The results of the study show that service quality is sufficient to meet the needs of guests and tourists. However, some things need to be improved.